Contact Us

Emergency & After-Hours Contacts

The Helpline for Children
To report suspected cases of child abuse or neglect, dial 310-1234 (no area code needed) from anywhere in BC.

After-hours Line
For emergencies outside office hours (8:30-4:30 pm, Monday to Friday) call us 24-hours at:

• Vancouver, the North Shore & Richmond: 604 660-4927
• Lower Mainland from Burnaby & Delta in the west to Maple Ridge and Langley in the east: 604 660-8180
• Rest of the province: 1 800 663-9122

Other Useful Resources:

• Poison Control Centre: 1 800 567-8911
• RCMP Missing Children's Registry: 1 877 318-3576
• BC Federation of Foster Parents: 1 800 663-9999
• Youth Against Violence: 1 800 680-4264
• Alcohol and Drug Information and Referral Service:
  1 800 663-1441
• Representative for Children and Youth, BC.: In Victoria, call 356-6710. From elsewhere in BC, call toll-free 1 800 476-3933.
• Ombudsman: In Victoria call 387-5855. From elsewhere in BC call toll-free 1 800 567-3247.
• Public Guardian and Trustee: In Vancouver call
  604 660-4444. From elsewhere in BC call toll-free
  1 800 663-7867.

General Ministry Inquiries

Phone:
If you are in Victoria and would like to contact us, please call Client Relations at 250 387-7027. If you are outside Greater Victoria, you can call toll free 1 877 387-7027.

Email: MCF.CorrespondenceManagement@gov.bc.ca

Mailing Address:
PO Box 9770 Stn Prov Govt
Victoria, BC
V8W 9S5

Child Care Programs and Services Call Centre

PO Box 9953 Stn Prov Govt
Victoria BC V8W 9Z9
Phone: 1 888 338-6622
Fax: 1 877 544-0699
Office hours: 7:00 am to 6:00 pm Pacific Standard Time,
Monday to Friday, excluding statutory holidays.

Media Inquiries & Communications

Public Affairs Bureau
Phone: 250 356-0233
Fax: 250 356-3007

Minister's Office

PO Box 9057, Stn Prov Govt
Victoria, BC
V8W 9E2
Phone: 250 387-9699
Fax: 250 387-9722

Minister of State for Child Care

PO Box 9062
STN PROV GOVT
Victoria BC
V8W 9E2
Phone: 250 356-7662
Fax: 250 356-8337

Deputy Minister's Office

PO Box 9721
STN PROV GOVT
Victoria BC V8W 9S2

email: MCF.DeputyMinistersOffice@gov.bc.ca

Advocate for Service Quality

The Advocate for Service Quality is appointed by and reports to the Minister, but she does not work directly for the government. If you'd like more information on how to contact this person, please visit the Advocate for Service Quality section.

Complaints

Client Complaints: If you have a complaint about ministry programs or services, or one of our contracted service providers, please click here for details on making a formal complaint, or email Client Relations for general inquiries.

Youth Custody Centres: For complaints please email Youth Justice Services.

Vendor Complaints: If you are a supplier or contractor with complaints about the Bid or Tender process, please visit our Information for Service Providers section for the full process.

Community Living British Columbia

Community Living Service for Adults with Developmental Disabilities, Children and Families: CLBC has established a formal Complaints Policy, which you can find at: http://www.communitylivingbc.ca/complaints.htm.

You can also contact the CLBC Call Centre at 604 664-0101 or toll free at 1 877 660-2522 (CLBC) for assistance.